Frequently Asked Questions

ProntoPay utilise multiple fx partners, whom collectively transact over $1Bn per annum, hence receive the market rate from the banks.

ProntoPay leverage the licencing of their partners to operate as a fx provider, these being companies licenced in the UK (FCA) and Europe (CBE).

ProntoPay have a 50% cost saving guarantee. From simply sharing the rate you are receiving from the bank/ existing provider, we guarantee to provide a rate that reduces your fx cost by 50%.

ProntoPay require the initial 5-minute sign-up link to be completed. Once this is done we process the application through compliance and standard KYC questions will be asked. Compliance typically approve accounts within 48 hours.

After opening an account, you are able to transfer to your own personal/corporate account with ProntoPay and convert by communicating with your dedicated broker or convert directly on the platform. These transactions take place with one of the following banks: Barclays, CitiBank, J.P. Morgan, NatWest.

Yes, all funds are safeguarded and ringfenced, meaning no funds are lent to the banks, nor incur interest. This also implies if the banks or ProntoPay.

Our team have experience in the financial services industry at institutions including; BlackRock, J.P. Morgan, Ernst & Young and Parthenon, and have managed clients with turnovers of >$500m/ annum in foreign exchange.

No, zero onboarding fees, zero transaction fees. ProntoPay does not charge any fees or commissions. We want to create transparency in the FX market.

ProntoPay

ProntoPay Ltd is a trading name of ProntoPay which is a company registered in England and Wales Company No.15091950 with a registered address of 19 Maritime StreetLondon, England, SE16 7FU.

Payment Services are provided by Equals Connect Limited, registered in England and Wales (registered no. 07131446). Registered Office: Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Connect Limited are authorised by the Financial Conduct Authority to provide payment services (FRN: 671508).​

ProntoPay's payment and foreign currency exchange services are provided by Global Currency Exchange Network Ltd T/A GC Partners. Global Currency Exchange Network Ltd is authorised by the FCA under the Payment Services Regulations, 2017 (FRN: 504346). Registered as a Money Services Business, regulated by HM Revenue & Customs ("HMRC") under the Money Laundering Regulations 2017. (Registration number is 12137189). Registered in England and Wales. Company number 04675786. Registered Office 3rd Floor 100 New Bond Street, London, England, W1S 1SP

ProntoPay is partnered with iBanFirst SA, a duly authorised payment institution under Belgian law, regulated by the National Bank of Belgium (under CBE number 0849.872.824), who is providing the payment and associated foreign exchange services to ProntoPay’s customers.

Frequently Asked Questions

ProntoPay utilise multiple fx partners, whom collectively transact over $1Bn per annum, hence receive the market rate from the banks.

ProntoPay leverage the licencing of their partners to operate as a fx provider, these being companies licenced in the UK (FCA) and Europe (CBE).

ProntoPay have a 50% cost saving guarantee. From simply sharing the rate you are receiving from the bank/ existing provider, we guarantee to provide a rate that reduces your fx cost by 50%.

ProntoPay require the initial 5-minute sign-up link to be completed. Once this is done we process the application through compliance and standard KYC questions will be asked. Compliance typically approve accounts within 48 hours.

After opening an account, you are able to transfer to your own personal/corporate account with ProntoPay and convert by communicating with your dedicated broker or convert directly on the platform. These transactions take place with one of the following banks: Barclays, CitiBank, J.P. Morgan, NatWest.

Yes, all funds are safeguarded and ringfenced, meaning no funds are lent to the banks, nor incur interest. This also implies if the banks or ProntoPay.

Our team have experience in the financial services industry at institutions including; BlackRock, J.P. Morgan, Ernst & Young and Parthenon, and have managed clients with turnovers of >$500m/ annum in foreign exchange.

No, zero onboarding fees, zero transaction fees. ProntoPay does not charge any fees or commissions. We want to create transparency in the FX market.

ProntoPay

ProntoPay Ltd is a trading name of ProntoPay which is a company registered in England and Wales Company No.15091950 with a registered address of 19 Maritime StreetLondon, England, SE16 7FU.

Payment Services are provided by Equals Connect Limited, registered in England and Wales (registered no. 07131446). Registered Office: Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Connect Limited are authorised by the Financial Conduct Authority to provide payment services (FRN: 671508).​

ProntoPay's payment and foreign currency exchange services are provided by Global Currency Exchange Network Ltd T/A GC Partners. Global Currency Exchange Network Ltd is authorised by the FCA under the Payment Services Regulations, 2017 (FRN: 504346). Registered as a Money Services Business, regulated by HM Revenue & Customs ("HMRC") under the Money Laundering Regulations 2017. (Registration number is 12137189). Registered in England and Wales. Company number 04675786. Registered Office 3rd Floor 100 New Bond Street, London, England, W1S 1SP

ProntoPay is partnered with iBanFirst SA, a duly authorised payment institution under Belgian law, regulated by the National Bank of Belgium (under CBE number 0849.872.824), who is providing the payment and associated foreign exchange services to ProntoPay’s customers.